Alternative Consumer Dispute Resolution

Alternative Consumer Dispute Resolution

In compliance with Article 18 of Law 144/2105, consumers seeking alternative dispute resolution should contact our company by email at comercial@mysugar.pt, the competent Alternative Consumer Dispute Resolution (ADR) body for their area, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr

You can also find out more through the information leaflet published by the Directorate-General for Consumers.

Competent Alternative Consumer Dispute Resolution Bodies

As this is an online sales website, the competent body is the Consumer Dispute Arbitration Centre corresponding to the consumer's place of residence.

In the event of a consumer dispute, the consumer may turn to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution bodies:

  1. CNIACC – National Centre for Consumer Dispute Information and Arbitration
    Tel.: (+351) 213 847 484; E-mail: cniacc@unl.pt
  2. CIMAAL – Algarve Centre for Consumer Dispute Information, Mediation and Arbitration
    Tel.: (+351) 289 823 135; E-mail: cimaal@mail.telepac.pt
  3. Coimbra District Consumer Dispute Arbitration Centre
    Tel.: (+351) 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com
  4. Lisbon Consumer Dispute Arbitration Centre
    Tel.: (+351) 218 807 000 / 218807030.
    E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
  5. Porto Consumer Information and Arbitration Centre
    Tel.: (+351) 225 508 349 / 225 029 791; E-mail: cicap@mail.telepac.pt
  6. Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Court
    Tel.: (+351) 253 422 410; E-mail: triave@gmail.com
  7. Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
    Tel.: (+351) 253 617 604; E-mail: geral@ciab.pt
  8. Autonomous Region of Madeira Consumer Dispute Arbitration Centre
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

For more information, visit the Consumer Portal at www.consumidor.pt