Terms and Conditions
General
Using the Site automatically grants User status and implies full and unreserved acceptance of all the provisions included in these Terms and Conditions, in the version in force at the time you access the Site. If you do not fully accept any of the conditions set out, you should not access/use our Site. By browsing, using or downloading content from the Site, you undertake to comply with the conditions set out in this document.
The User may use the Site without needing to register. However, some of the Site's features may require registration.
Alternative Consumer Dispute Resolution
In compliance with Article 18 of Law 144/2015, consumers seeking alternative dispute resolution should contact our company by email at comercial@mysugar.pt, the competent Alternative Consumer Dispute Resolution (ADR) body for their area, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr.
You can also find out more through the information leaflet published by the Directorate-General for Consumers.
Competent Alternative Consumer Dispute Resolution Bodies
As this is an online sales website, the competent body is the Consumer Dispute Arbitration Centre corresponding to the consumer's place of residence.
In the event of a consumer dispute, the consumer may turn to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution bodies:
- CNIACC — National Centre for Consumer Dispute Information and Arbitration
Tel.: (+351) 213 847 484 · E-mail: cniacc@unl.pt - CIMAAL — Algarve Centre for Consumer Dispute Information, Mediation and Arbitration
Tel.: (+351) 289 823 135 · E-mail: cimaal@mail.telepac.pt - Coimbra District Consumer Dispute Arbitration Centre
Tel.: (+351) 239 821 690 / 289 · E-mail: geral@centrodearbitragemdecoimbra.com - Lisbon Consumer Dispute Arbitration Centre
Tel.: (+351) 218 807 000 / 218 807 030 · E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt - Porto Consumer Information and Arbitration Centre
Tel.: (+351) 225 508 349 / 225 029 791 · E-mail: cicap@mail.telepac.pt - Vale do Ave Consumer Dispute Arbitration Centre / Arbitration Court
Tel.: (+351) 253 422 410 · E-mail: triave@gmail.com - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
Tel.: (+351) 253 617 604 · E-mail: geral@ciab.pt - Autonomous Region of Madeira Consumer Dispute Arbitration Centre
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal · E-mail: centroarbitragem.sras@gov-madeira.pt
For more information, visit the Consumer Portal at www.consumidor.pt.
Please see our Privacy and Cookies Policy.
Site Features
Product Catalogue
The Site offers products sold by mySugar, Lda, headquartered at Rua José Afonso nº7 – 3800-438 Aveiro – Aveiro, with tax ID (NIF) 508299306. The product information presented on the Site is intended only to provide a brief informational summary for the visitor's convenience and information.
We take all steps to ensure that the information and data contained on the Site are accurate and up to date at the time they are entered. However, we do not guarantee that this information will be updated or corrected. We give no warranty, express or implied, as to the accuracy or completeness of any information (including information about goods and services) included on the Site.
We reserve the right to change, delete or move any information on the Site at any time, without prior notice.
Users expressly accept and acknowledge that:
- The photographs shown on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their respective characteristics/specifications;
- The price shown is the recommended price, and there may nonetheless be typographical errors for which we cannot guarantee supply should such a situation occur;
- We will make all reasonable efforts to include accurate and up-to-date information about the products on the Site. Nevertheless, we cannot guarantee this;
- We do not guarantee that items included on the Site are in stock, nor do we assume responsibility for discontinued items.
Registered User
Registration
To access further features, the User may register on the Site.
The User must fill in a form in which, in addition to optional fields, the following information must be provided:
- First and last name;
- Email address;
- Password.
All information provided by the User must be correct and true. The User must update the information provided whenever it changes. The User is solely responsible for any false, incomplete or incorrect statements they make and for any losses these may cause to the company or to third parties, with regard to the information they provide.
We will not be responsible for any damage arising from the improper or negligent use of the password set by the User to access their account. The User must ensure the confidentiality of their password.
Account Features
The Registered User will have access to a personal area, with the data they provided at the time of registration.
Through registration, the User can access their account details, make changes to them, and view their orders with the company.
Personal Data and Data Security
Please see our Privacy and Cookies Policy.
Intellectual Property
Unless otherwise stated, the contents of the site — text, graphics, photographs — are the property of the company, and their use, whether for commercial purposes or not, is prohibited.
Limitation of Liability
The User will be responsible for the content of any information sent or transmitted to the Site.
The User acknowledges that use of the Site may not be 100% secure, and that information sent/received may be intercepted by unauthorized parties; the company is not responsible for failures in the security of communications and assumes no liability for the misuse of the User's information by third parties.
The User acknowledges that access to and use of the Site may be subject to interruptions and that the information on the Site may contain bugs, errors, technical failures, problems or other limitations. The Site may contain links to other web pages or be accessed through other web pages. The company cannot be held responsible for these, namely for controlling their content, availability, functionality or performance.
To the fullest extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.
Final Provisions
In the event of a breach of these Terms and Conditions, we reserve the right to take any and all legally available action. In addition, we reserve the right, at our discretion, to terminate access to or use of the Site, with or without notice to the User.
These Terms and Conditions for use of the Site are governed by the laws in force.
If any provision described herein is deemed illegal, void, or for any reason unenforceable, that provision will be removed or reduced in accordance with the law, without affecting the validity and enforceability of the remaining provisions.
We reserve the right to change these Terms and Conditions without prior notice. The User is bound by the version of the Terms and Conditions in force at the time of use, so we recommend consulting them periodically.